How the money works
The carrier's first question, answered as precisely as we can answer it today, and marked where a policy is still being set rather than dressed up as certainty.
How a rate is set
The rate is agreed before you accept the load, in writing, as part of the offer. It is not an indication and it is not subject to revision once you have accepted, unless the job itself changes and we agree the change with you.
If the shipper changes the scope after acceptance, extra distance, extra waiting, a second drop, a cleaning requirement that was not in the offer, that is a conversation with us and a new number. It is not something you absorb.
What the rate covers, and what is separate
| Item | How it is handled |
|---|---|
| The line haul | In the agreed rate. |
| Tolls and road charges on the routing given | In the agreed rate unless the offer says otherwise. |
| Waiting beyond the agreed free time | Charged separately, at terms agreed in the offer, evidenced by the CMR times. |
| Additional stops or diversions | Agreed before they happen, in writing. |
| Cleaning between products | Named in the offer where it is required, so it is priced rather than discovered. |
| Ferry and rail legs where applicable | Stated in the offer, including who books them. |
What you invoice against
Deliver and get the CMR signed
A clean signed CMR is the document the whole settlement rests on.
Send the proof of delivery
Legible, promptly, with the reference from the offer on it.
Invoice Vektor once
One invoice, to us, in euro, quoting the transport reference. You do not invoice the shipper and you never chase them.
We settle
By bank transfer to the account on your carrier record.
Payment terms
Our payment terms are being set as formal policy and are not published on this page yet. We would rather leave the line blank than print a number we might have to walk back, since a payment promise is the one thing a carrier will hold you to.
Ask at info@vektorgroup.eu and you will get the current terms in writing before you take a load, not after.
If something is disputed
Disagreements over rate, waiting, damage or a deduction go to info@vektorgroup.eu with the transport reference. They are handled by a person, against the offer and the CMR, and you get a reasoned answer rather than silence.
The offer and the signed CMR are the documents that decide it, which is the reason both are specific.
Your capacity, our freight network
Tell us what you run and where you run it. We come back when there is freight that fits, not before.
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